Privacy policy

Entity: Praan Healthtech Private Limited (“Praan Health”, “we”, “our”, “us”)

Jurisdiction: India

Praan Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you access our website, mobile application, or services. By using our platform, you consent to the practices described herein.

1. Information We Collect

We may collect the following categories of information:

• Personal Information

  • Name, age, gender, date of birth, contact number, email address, postal address.

  • Emergency contact details.

• Sensitive Personal Data (SPDI) (as per Indian law)

  • Medical history, diagnostic reports, prescriptions, lab results, fitness data, biomarker information, and health risk scores.

  • Financial details (bank account, UPI, card details) when making payments.
    
    

• Technical & Usage Data

  • IP address, browser type, operating system, device ID, cookies, location data, browsing history on our platform.
    
    

• Third-Party Data

  • Information shared by healthcare providers, fitness trainers, nutritionists, or labs integrated into our ecosystem.

  • Wearable device data, if you connect them to Praan Health.
    
    

2. How We Use Your Information

We process your data for:

• Providing Services – to deliver consultations, health assessments, diet and fitness plans, risk scores, and ongoing monitoring.
  
  

• Personalization – tailoring programs, recommendations, and user experience.
  
  

• Analytics & Improvements – understanding engagement, improving medical protocols, AI models, and user outcomes.
  
  

• Payments & Billing – processing subscriptions, invoices, and refunds.
  
  

• Legal & Compliance – fulfilling obligations under Indian IT Act, DPDP Act, tax regulations, and responding to lawful requests.
  
  

• Communication – updates, alerts, reminders, customer support, and promotional content (with your consent).
  
  
  

3. Data Sharing & Disclosure

We do not sell your data. We may share information with:

• Healthcare Professionals (doctors, trainers, nutritionists) directly involved in your care.
  
  

• Third-Party Service Providers for payment processing, cloud hosting, analytics, and support.
  
  

• Regulatory Authorities if legally required.
  
  

• Corporate Clients (for corporate wellness programs) – only aggregated, anonymized data unless explicit consent is given.
  
  

4. Data Storage & Security

• Data is stored on secure servers within India, unless otherwise required for global operations.
  
  

• Encryption (in transit & at rest) is applied to sensitive health and financial data.
  
  

• Access is role-based and monitored to prevent misuse.
  
  

• Regular audits, vulnerability assessments, and penetration testing are performed.
  
  
  

5. Your Rights

As per Indian laws and global best practices, you have the right to:

• Access, review, and update your personal information.
  
  

• Withdraw consent to data processing (this may affect your ability to use services).
  
  

• Request deletion of data, subject to legal and contractual obligations.
  
  

• Opt-out of promotional communications at any time.
  
  

To exercise these rights, email us at: [privacy@praan.health].

6. Cookies & Tracking

• We use cookies, pixels, and analytics tools to improve site functionality, personalize experience, and track engagement.
  
  

• You can manage cookie settings through your browser, but certain features may not function properly without them.
  
  

7. Data Retention

• Health records: retained as per medical laws and compliance requirements (minimum 8 years).
  
  

• Financial records: retained per Indian tax laws.
  
  

• Inactive accounts: anonymized or deleted after [X years].
  
  

8. Children’s Privacy

Our services are designed for adults (18+). If you are under 18, you may only use Praan Health with parental/guardian consent.

9. International Data Transfers

If you are an NRI or accessing from outside India, your data may be processed in India. We ensure adequate safeguards through contracts and encryption when cross-border transfer is necessary.

10. Changes to Policy

We may update this policy periodically. Material changes will be notified via email or on our website.

11. Grievance Redressal

As per Indian IT Act and DPDP requirements:

• Grievance Officer: Navneeth Ramprasad

• Email: support@praan.health
  
  

Address: 35/2, 9th Cross, N.R.Colony, Gavipuram Extension, Bangalore, 560019

We aim to resolve complaints within 30 days.